OMNI-SHOPPER

ONLINE

Online Shoppers want fast, easy, online service that provides access to the information and products they desire when, where, and how they want them, with no excuses.

Omni-Shopper Online applications are designed to reach shoppers on multiple levels and engage them personally. Omni-Shopper Online extends the reach of retailers across the digital spectrum to better understand segment and analyze shoppers to focus offers, engage, generate interest, and develop insights into behavior.

• Shopper Management – Improves business decisions by providing dynamic customer insights, on purchase and interaction behavior both in and out of your stores
• Content Management – Provides templates and tools to design and create websites, social media and digital campaign content for omni-channel marketing
• Campaign Management – Builds, schedules and executes digital marketing and communication campaigns across omni-channels and smart devices

OMNI-SHOPPER

IN STORE

In-Store Shoppers want relevant, timely personalized promotions and helpful information delivered to them when they need it. Making shopping easy and hassle-free.

Omni-Shopper In Store applications provide a mobile platform that enables retailers to relate to individual shoppers within the store before the check out. Providing personal assistance, information, store guidance and tailored promotions to improve service, basket size, and retention.

• Shopping Assistance – Enriches Shoppers in store experience with product information, location, and personalized services on their mobile devices in one integrated solution
• Mobile Promotions – Provides store wide offers and shopper personalized relevant promotions to Shoppers mobile devices when they are in the store
• In Store Experience – Enables social interaction between store/brand and Shoppers when in store to build communities of common interest across likes and preferences

OMNI-SHOPPER

MERCHANDISING

Shoppers expect to see the merchandise they want in store and online at the time they want to shop and at a price that makes sense. Then they don’t need to shop around.

Omni-Shopper Merchandising enables retailers to stay two steps ahead of shoppers’ expectations by always providing the items they need coupled with relevant promotions that fit their budget.

Intelligent shopper insights add a new dimension to assortments, shelf layouts and overall store merchandising.

• Demand Analysis – Consolidates market, store, and shopper data including omni-channel clustering, promotional insights and use in assortment optimization and layout decisions
• Offer Generation – Generates strategic assortments for clusters and promotional mixes for improved Shopper engagement and optimum basket size
• Channel Execution – Manages the allocation and tactical assortment across the macro and micro space within individual store properties

OMNI-SHOPPER

FULFILLMENT

Shoppers want to have products available for fulfillment, whether they are ordered in store or online, and they want delivery choices to fit their busy lives.

Retailers who make shopping easier will attract and retain more Shoppers. Omni-Shopper Fulfillment makes it easy for retailers to provide ultra convenience to shoppers who value their time as much as they value the products they buy.

• Availability Promise – Provides a real-time online view of inventory so Shoppers can make informed decisions for purchase at the time of online order.
• Order Commitment – Confirms online order at point of purchase with time, method, payment and initiates auto replenishment of inventory
• Collection Choice – Offers the options of store, drive-in, depot pick-up, or home delivery with time schedule and real time alerts